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Frequently Asked Questions
Your questions, answered
We understand that you may have questions about shopping with Tradewinds, and we’re here to help. Below, you’ll find answers to some of the most common inquiries we receive from our customers.
We offer a 30-day return policy on all unworn shoes. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of the delivery date. Simply contact our customer service team to initiate the return process.
Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number provided to check the status of your delivery on our carrier’s website.
You can reach our customer service team via email at support@yoursite.com or by phone at (800) 555-1234. Our team is available Monday through Friday from 9 AM to 5 PM EST to assist you with any questions or concerns.
Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the future.